Problemio Privacy Policy

This is the privacy policy for website and all the mobile business apps across iPhone, iPad, Android devices, Barnes and Noble NOOK devices, and the Amazon Kindle devices.

We collect information in two ways:

1. Information you give us. For example, if you want to take full advantage of the assistance features we offer, we require you to provide your email and name. When you opt into those services, we'll ask for personal information, like your name, email address or in some case your phone number.

2. Information we get from your use of our services. We may collect information about the services that you use and how you use them, like when you interact with our ads and content. This information includes:

a. Device information
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Problemio may associate your device identifiers with your social network accounts.

b. Log information
When you use our services or view content provided by Problemio, we may automatically collect and store certain information in server logs. This may include:

  • i. details of how you used our service, such as your search queries or what pages you viewed
  • ii. Internet protocol address.
  • iii. device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

c. Location information
When you use a location-enabled Problemio service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers. We do not share your location with anyone, but we may use it to augment the service to make sure we provide the best user experience that we can.

d. Unique application numbers
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Problemio when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.

e. Local storage
We may collect and store information (including personal information) locally on your device using mechanisms such as application data caches.

f. Server storage
We may collect and store information (including personal information) on our remote servers in order to enable some features that can require access to the web, and various forms of communication.

g. Cookies and anonymous identifiers
We use various technologies to collect and store information when you use a Problemio service, and this may include sending one or more cookies or anonymous identifiers to your device. We also use cookies and anonymous identifiers when you interact with services we offer to our partners, such as advertising services or Problemio features that may appear on other sites.

How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Problemio and our users. We also use this information to offer you tailored content - like giving you more relevant search results, help features, and ads.

When you contact problemio, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements. Sometimes we may use your email address for proactive tech support issues if we notice you may be generating errors on our servers.

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we'll be able to have our services appear in the language you prefer. When showing you tailored ads, we will not associate a cookie or anonymous identifier with sensitive categories, such as those based on race, religion, sexual orientation or health.

We may combine personal information from one service with information, including personal information, from other Problemio services - for example to make it easier to share things with people you know.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Problemio processes personal information on our servers.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. However, it is important to remember that many of our services may not be fully functional if you do not allow us access to your accounts.

Information you share

Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines. When you share information within our applications, if you choose to keep it private it is not seen by anyone and only seen by our staff in case we need to provide tech support. When you choose to get help within our applications, the information you share with us is seen only by Problemio staff. We may sometimes provide features which enable you to get help by 3rd party services. We only share your information with 3rd party services after you select that option.

Information we collect

We collect information to provide better services to all of our users - from figuring out basic stuff like which language you speak, to more complex things like which social services you find most useful or the designs that best help you consume data. We also use your contact information to alert you when someone is trying to assist you on the apps. This happens only after you opt into be assisted and voluntarily provide your contact information.

Information we share

We do not share personal information with companies, organizations and individuals outside of Problemio unless one of the following circumstances apply:

1. With your consent
We will share personal information with companies, organizations or individuals outside of Problemio when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

2. For external processing
We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

3. For legal reasons
We will share personal information with companies, organizations or individuals outside of Problemio if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • i. meet any applicable law, regulation, legal process or enforceable governmental request.
  • ii. enforce applicable Terms of Service, including investigation of potential violations.
  • iii. detect, prevent, or otherwise address fraud, security or technical issues.
  • iv. protect against harm to the rights, property or safety of Mahalo, our users or the public as required or permitted by law.

We may share aggregated, non-personally identifiable information publicly and with our partners - like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If Problemio is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information security

We work hard to protect Problemio and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

1. We encrypt many of our services.
2. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
3.We restrict access to personal information to Problemio employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.


Our Privacy Policy applies to all of the services offered by and its affiliates, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include Mahalo services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.


We regularly review our compliance with our Privacy Policy. We also adhere to several self regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.


Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.